Terms & Conditions

Gifts for Dog lovers, Gifts for Horse Lovers  – Terms & Conditions

Returns

The Dog & Dobbin will refund or exchange any item you are not happy with, whether gifts for dog lovers or gifts for equestrians, provided they are returned in their original condition within 14 days of receipt. Delivery charges will only be refunded if the entire order is returned. Earrings are non-returnable for hygiene reasons. In the unlikely circumstance where an item has arrived faulty or damaged, please inform us within 48 hours of receipt to arrange for a replacement to be sent.

For all other returns, please send the goods back with a completed returns form in their original packaging to: The Dog & Dobbin, 1 Chapel St, Warwick CV34 4HL

 

Please request proof of postage from the Post Office for your item as The Dog & Dobbin cannot be held responsible for anything that gets lost or damaged in return transit, and we can only refund on receipt of the unwanted goods. Delivery charges and return postage will be refunded if the item is damaged or faulty.

Cancellations

You have a legal right to cancel your order within 7 working days of receipt of the goods. You may not return products if they have been damaged (in our reasonable opinion) as a result of fair wear and tear, deliberate damage, accidental damage (by you), negligence, failiure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval.

 

Please notify us as soon as possible if you would like to cancel your order, we will do our best to stop the order from being dispatched, but in some cases we may be unable to do so. If you wish to cancel your order you must return the product to us at your own cost. You are responsible for the items until they are received at the return address and thus we advise customers to use a special delivery service when returning items and to retain proof of postage until receipt is confirmed by us.

 

Gift Vouchers

Gift vouchers must be redeemed online at thedoganddobbin.com, within 1 year of purchase and cannot be used for Orders already placed.

If the value of the Order exceeds the value of the thedoganddobbin.com gift voucher, the balance must be paid by credit or debit card.

Unused balances will be held within the recipients voucher for the same period.

Vouchers have a cash redemption value of 0.001p.

Voucher codes can only be used once per customer and cannot be used in conjunction with any other Dog & Dobbin promotion.

 

Specific Terms and Conditions apply to the sale and use of thedoganddobbin.com Gift Vouchers:

General Gift Voucher Terms

Gift Vouchers may be redeemed at our website www.thedoganddobbin.com

Any unused balance will be held in the recipient’s Gift Voucher.

If the value of your order (ie. product cost and any applicable P&P charges) exceeds the amount of the Gift Voucher, the balance may be paid by credit or debit card.

Gift Vouchers and unused portions of Gift Voucher expire one year from the date of issue, where permissible under applicable law.

Gift Vouchers cannot be applied to orders already placed with thedoganddobbin.com.

Usual thedoganddobbin.com Terms and Conditions of purchase and use of thedoganddobbin.com Web site apply

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